Maintenance, Return & Refund Policy

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Please note that all steel & cast iron products, be it fireplaces/braais or cowls, needs twice yearly maintenance due to exposure to fire.

Deposits on custom designed units that have been manufactured are non-refundable
All prices are excluding installation unless specified. Installation warranties fall under the relevant subcontractor
Corrections & omissions accepted prices on the site might have changed since posted
Any dates given for delivery and completion of work are estimates only.
You have the right to return standard products within 7 days subject to the products being in its original packaging and being in an unused condition
HyperFires has the right to charge a reasonable handling fee for products return to recoup costs occurred during the sale of the product.

If you have any questions on how to return your item to us, contact us.

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